Refund Policy

Check before you pay

When the rider arrives, check that every bottle is the one you ordered, sealed and undamaged. You pay only for the bottles you accept.

If a bottle is wrong, damaged or its seal is broken, refuse it at the door. You will not be charged for it, and we can bring the right bottle if it is in stock.

After you have accepted the order

Sealed alcohol cannot be resold, so we cannot take back bottles you have accepted and paid for because you changed your mind.

If you find a problem with a bottle after delivery, such as a fault you could not see at the door, contact us as soon as possible on +91 72300 72728 with your order details and a photo. We will look into it and, where the fault is ours, replace the bottle or refund what you paid for it.

Cancelling

You can cancel an order at any time before it is delivered, at no cost, by calling or messaging us. As nothing is paid in advance, there is nothing to refund.

How refunds are paid

Any refund we agree is paid back the same way you paid, or as we agree with you.